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1) PROVIDE CLEAR DIRECTIONS TO THE PROPERTY AT THEIR FINGERTIPS. First, provide guests with easy-to-follow directions via both...
THROWING THE GAUNTLET: DEAD IN FIVE YEARS? Three years ago, Maninder Gulati of OYO predicted at Phocuswright India that...
Airbnb’s Chris Lehane, vice president of global policy and communications, is reaching out to city officials to influence...
The 21st century has brought about big strides in the psychology of customer service. We can thank...
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