Guest Relations

We used to talk about the “wow” factor and what we could do to elicit that superlative...

With a billion-jillion shiny programs and thingamajigs vying for our budgeted spending dollars, how do you decide what...

I lost Grandma at Walmart. Possible scenarios of Grandma slipping and falling or just simply fainting while...

We’ve all experienced entitled guests at some time in our business who demand something that was never...

The 21st century has brought about big strides in the psychology of customer service. We can thank...