Guest Relations

“Housekeepers really are the frontline workers and the unsung heroes of the vacation rental industry. The company’s...

Few would argue against the statement that a vacation rental operator’s most critical function is handled by...

“Vacation rental managers have historically taken a reactionary approach to in-stay communication: leave the guest alone and...

“It’s clear that there is still so much room for growth in the vacation rental industry. Demand...

There’s a push-pull situation emerging in vacation home rentals where operators must determine the right balance between...

Historically, vacation rental safety hasn’t been a focal point for owners and operators. While a handful of...

We used to talk about the “wow” factor and what we could do to elicit that superlative...

With a billion-jillion shiny programs and thingamajigs vying for our budgeted spending dollars, how do you decide what...

I lost Grandma at Walmart. Possible scenarios of Grandma slipping and falling or just simply fainting while...

We’ve all experienced entitled guests at some time in our business who demand something that was never...